“Managers have a specific tool: communication. They do not handle people; they motivate, guide and organize people to do their own work. Their tool—their only tool—to do all this is the spoken and written word.” Peter Drucker
For today’s next-level leaders, effective communication is a vital skill and imperative to success. And, just like the hard sciences, there are communication principles which when learned, practiced and applied, will lead to achieving that success. Combined, these principles form the basis for more effective communication which lead to positive interpersonal and professional results.
This module focuses on these often hidden, but well-validated, techniques of interpersonal communication which will lead to establishing alignment and engagement. And as a result, better organizational outcomes.
The module’s facilitator will work with each participant to develop a framework which will lead to being a more deliberate and effective communicator. Some of the skills discussed include:
– Reality vs. Perception: Each person understands the same information through their personal lenses. Effective communicators can separate what is real from what is perceived in order to minimize misperceptions.
– Neurology and Emotion: Try as we might, we cannot separate emotions from a human being. While we learn to mute our emotions, they still occur within each of us and dramatically impact the caliber of our communication. Effective communicators understand the role emotions play in themselves and others.
– Assessing and Creating Alignment: Effective communicators have one primary goal—to create alignment. The opposite of alignment is drama in some form or fashion. This course will teach you how to spot early signs of drama and recognize pathways toward greater alignment.
– Action and Outcomes: We may not typically think of communication as an action, but it very much can be when done effectively. We contrast actions from motions—both are forms of moving something, but motions are reflexive and thoughtless and they often lead to waste. Actions are intentional and strive for specific outcomes and are often valuable.
As the Peter Drucker quote describes, leaders and managers cannot escape the reality that when people engage, align, and communicate with each other… better business solutions are achieved.